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Contextual Inquiry and Project Management
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Project Type: Group Client: University of Michigan Comprehensive Cancer Center Deliverable: Analysis of Patient Encounter Documentation Process Course: SI 501 Status: Completed The University of Michigan Comprehensive Cancer Center (UMCCC) is one of only 40 U.S. centers designated by the U.S. Cancer Institute as “comprehensive,” in recognition of its high standards for treatment, research, patient education, and community outreach. The team was charged with...

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Records Management | SharePoint 2010
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This project is two-fold: 1) a group project as part of the SI 528 coursework in Fall 2011; and 2) a part-time employment providing technical support to students in SI 528 in Fall 2012. Project Type: Group Deliverable: Implementation of Records Management Process in SharePoint 2010 Role: SharePoint Administrator Course: SI 528 Status: Completed A group of 4 students were tasked to implement a...

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PDF to PDF/A Converter Evaluation
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Project Type: Internship Deliverable: Evaluation of PDF to PDF/A Converter Software Client: Florida Virtual Campus (f/k/a Florida Center for Library Automation) Status: Completed The findings from this internship project were presented at the iPRES 2012 conference as a poster presentation, which was awarded the Best Poster Award. Please find the Conference Proceedings here. A full-length journal article on this project was published in May...

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Senior Support Engineer
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May 2010 – Jul 2011 After the acquisition, I joined Attensity’s Support team as the point person for the social media products. I assumed all Tier 1 and Tier 2 support responsibilities of the 3 formerly Biz360 products that track social and traditional media. This included working with the Engineering department on bug fixes and enhancement requests and communicating the requirements through a JIRA...

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Senior Research Consultant
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Apr 2006 – May 2010 Based on the decision that the company should provide qualitative data in addition to the quantitative data from the web application as a way to engage clients, the Knowledge Engineers were tasked to produce monthly and quarterly media reports. This addition of responsibilities resulted in the change in the title to Research Consultant.   Analyzed news in all media...

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