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Senior Support Engineer
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May 2010 – Jul 2011 After the acquisition, I joined Attensity’s Support team as the point person for the social media products. I assumed all Tier 1 and Tier 2 support responsibilities of the 3 formerly Biz360 products that track social and traditional media. This included working with the Engineering department on bug fixes and enhancement requests and communicating the requirements through a JIRA...

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