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Knowledge Engineer

Posted in Biz360

Nov 2005 – Apr 2006

The experience from my two previous positions – Content Specialist and CSC Associate – allowed me to transition to the Knowledge Engineer (KE) role with much ease, as I had learned some of the core functions while working with the KE team.


  • Conducted research and developed custom search strategy for clients to allow effective media monitoring.
  • Set up 10+ client accounts and 5+ demos.
  • Maintained relevancy of the data in accounts using basic PERL regular expressions.
  • Worked with Factiva, LexisNexis, VMS, and Thomson Dialog to integrate content feeds into client accounts.


Biz360’s signing of global clients required non-English language implementation on a much larger scale. Biz360 decided to outsource this on account of it being too costly to tackle in-house. I worked closely with the Services department manager to get the process started and handled on-going maintenance and quality control.


  • Oversaw 2 overseas vendors and a team of third-party translators to implement non-English filtering for 3 global clients in 11 different languages.
  • Assisted the Engineering department with handling of East Asian languages in developing a new social media product.