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Client Support Center Associate
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Feb 2005 – Nov 2005 Biz360 launched a separate department Client Support Center (CSC) in Feb of 2005 in order to better service the clients by separating the Knowledge Engineering group who did the implementation and maintenance of the web application accounts and a dedicated team who provided day-to-day support to the clients. I started as the only member of the CSC under a...

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Korean/Japanese Content Specialist
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Sep 2003 – Feb 2005 I first joined Biz360 as a contractor translating keywords for the filters built by Knowledge Engineers that ensured relevancy of the data pulled into Market360, Biz360’s flagship web application for traditional media monitoring. Within months, I was offered a full-time position managing the database of publications and news outlets by correcting and updating the publication metadata and consolidating duplicate...

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